People Changing Enterprises

Outlet shopping centers aren't the first industry you'd think of for being on the forefront of digital transformation. But Jasper de Jong, Group Director for Digital and Media at VIA Outlets, shares why it's more important than you'd think for this business to switch to a composable ecosystem. Learn how Jasper set the strategy for transformation within VIA Outlets, how he got buy-in, and what he sees as the key drivers of digital growth for the retail industry as a whole, and for the outlet shopping business specifically, to maintain a competitive edge. 

01:02 Introduction to VIA Outlets

02:02 The (digital) customer journey of an outlet shopping center visitor

03:01 Digital differentiation strategy for VIA Outlets

06:55 The role of data 

08:00 Key drivers for going composable

12:58 What does Jasper wish he'd known before he started?

15:40 Selling in composable to stakeholders

21:20 Advice for others starting a digital transformation