How to go from good enough to excellent
Download MP3Learn how to go from good to great from a company that needs to be great to survive. Golfbreaks is at the forefront of a highly competitive industry and they have no choice but to be the best, especially in customer service.
Learn how this industry leader maintains their standard of "excellence" across the entire organization - including what metrics they measure, how they empower their teams, and what they do when things go wrong.
Timestamps:
0:53 What is Golfbreaks?
1:37 How Golfbreaks retained 80% of business during the pandemic
2:20 A customer-centric technology buying strategy
4:51 How to demand & maintain excellence throughout the organization
6:55 Examples of how to empower sales agents & customer support for excellence in service
8:44 How empowerment of individuals feeds back into the company's customer service strategy
Timestamps:
0:53 What is Golfbreaks?
1:37 How Golfbreaks retained 80% of business during the pandemic
2:20 A customer-centric technology buying strategy
4:51 How to demand & maintain excellence throughout the organization
6:55 Examples of how to empower sales agents & customer support for excellence in service
8:44 How empowerment of individuals feeds back into the company's customer service strategy
